Frequently Asked Questions
Answers about ordering, shipping, payments, protection, and customer support.
Where do you ship?−
We ship only within the USA. Applicable shipping options and charges are shown before order completion.
How long does shipping take?+
Free Ground Shipping is estimated at 7–14 business days. Priority Shipping is estimated at 5–7 business days. Delivery windows are estimates in business days and exclude weekends and federal holidays.
Do you offer free shipping?+
Yes. Free Ground Shipping is available with an estimated delivery time of 7–14 business days.
Can I receive my order faster?+
Yes. Priority Shipping is available for a flat $599.00 per order, with an estimated delivery time of 5–7 business days.
Is the Priority Shipping fee charged per item?+
No. The $599.00 Priority Shipping fee is charged once per order.
Are delivery dates guaranteed?+
Delivery windows are estimates in business days. Tracking information will be provided when the order ships.
What is the processing time?+
Order processing usually takes 1 to 3 business days before shipping.
What payment methods do you accept?+
We accept credit and debit card payments, PayPal, and bank transfer. Certain promotional products may require ACH or wire transfer when that requirement is clearly disclosed on the product page or during checkout before the order is submitted.
Can I pay by credit card, debit card, or PayPal?+
Yes. We accept credit cards, debit cards, and PayPal. If an eligible promotional product requires ACH or wire transfer instead, that requirement will be shown before you submit the order.
Why do some promotional products require ACH or wire transfer?+
Certain promotional products may require ACH or wire transfer to reduce payment-processing costs and help EQUIPMENT & MATERIALS SUPPLY LLC maintain the advertised promotional price. Any such requirement is disclosed before the order is submitted.
How will I receive ACH or wire transfer instructions?+
After an eligible order is placed, official payment instructions containing the transfer details and order reference are provided through the EQUIPMENT & MATERIALS SUPPLY LLC checkout, order-confirmation process, or official order communications. Do not use unexpected payment instructions from an unverified source.
When will an ACH or wire transfer order begin processing?+
Bank-transfer orders remain on hold until the funds are received and verified. Processing and fulfillment begin only after payment has cleared.
Are card and PayPal payments secure?+
Card and PayPal payments are processed through secure third-party payment providers using industry-standard encryption technology. We do not store complete credit card details on our servers.
How are payment refunds issued?+
Approved refunds are issued to the original payment method whenever possible. Bank-transfer refunds may be returned by bank transfer or another approved method after verification. Processing times vary by bank or payment provider.
Where can I read the complete payment terms?+
Read our Payment Policy for payment authorization, fraud prevention, processing, refund, ACH, and wire-transfer terms.
Is my purchase protected?+
Orders are subject to the published Shipping, Returns, Warranty & Buyer Protection, and Payment Policies. Any payment-specific protections are provided by the selected payment provider under its own terms.
Do you charge sales tax?+
Any applicable taxes and charges are shown before order completion.
Do you rent equipment?+
No. We do not rent equipment. We sell equipment for commercial and industrial use.
Why are your prices lower?+
We are celebrating our anniversary with up to 40% off equipment for a limited time.
Do products come with warranty?+
Yes. Products include manufacturer warranty support, our warranty support, and shipping protection during delivery.
Are attachments included?+
Yes. Products come with the attachments shown in the product pictures. Please review each product page carefully to see what is included.
Where are the machines located?+
All equipment is located at our store at 7494 Northwest 52nd St, Miami, Florida, USA. Orders are shipped directly to the delivery address entered during checkout. Warehouse or logistics-center pickup is not required.
Will I receive tracking information?+
Yes. Once your order has been processed and shipped, tracking information will be sent to you.
How can I contact support?+
You can contact our support team by phone or email for help with product questions, shipping, payment, or order assistance.